My biggest complaint would be that some bus route are often on time while others are often late. Metro drivers make these exceptions when possible and when it is needed because of your disability. Your input helps us provide better service. We are popular locally and admired nationwide for our innovative transit services, pioneering green practices, and visionary approach to meeting the transportation needs of the county’s growing population. Submit a paper comment form, which are available inside all Metrorail stations. Note: Please use this form to report your experience with Metro services. According to the complaint Corr filed with King County Metro, the driver "did not strap my wheelchair to the bus properly." Robertson said he appreciates the steps Metro Transit is taking, but said at this time, essential workers need reliable public transportation geared specifically toward them. Please take a moment to thank your driver—it can be as simple as a smile and a wave when you board the bus or train, and a "thank you" when you leave. Reed finding a home and a major role with the Seahawks, Doctors urge caution as Seattle celebrates a Christmas like no other under the pandemic, King County Metro bus driver dies after contracting coronavirus, Some bus drivers pleading with King County Metro to offer more protection from coronavirus. King County Metro’s COVID-19 response lays groundwork for region’s pandemic recovery. “I’m all for social distancing, but Metro needs to step up and increase frequency to meet these new standards,” the poster wrote. Metro Transit is your "go to" agency for public transportation throughout King County. Call Customer Relations at 202-637-1328. 2. Thank you for taking time to share your experience aboard Metro Bus or Rail with us. This is an exciting time to work at Metro. You may file a complaint in person, by phone, online, or by mail. Open 6:00 AM to 8:00 PM for trip planning and lost & found calls. Monday through Friday from 8:30 AM to 1:00 PM, and 2:00 PM to 4:30 PM. Complaints about the validity of a traffic citation or criminal arrest should be heard by the courts. A free inside look at company reviews and salaries posted anonymously by employees. Call 206-296-0100, or go to departments, agencies, & offices . King County Executive Dow Constantine and transit riders across the county celebrate the contributions of our hard-working bus drivers, Access drivers, rail operators, streetcar operators and Water Taxi crews. First/last mile refers to the distance between a person’s transit stop and their origin or destination, which can make accessing the public transit network challenging. The supervisor admitted that indeed the bus was Late. KING COUNTY, Wash. — Soon hundreds of King County Metro drivers will be out of work. Your report will be reviewed by Customer Relations staff and given appropriate management follow-up. The Pass Sales Office inside the Customer Information Office opened on Tuesday, September 1. Please let the Metro representative know which language is needed. Some bus drivers pleading with King County Metro to offer more protection from coronavirus . September 23, 2020 — 0 Comments. One person commented, “You’re letting homeless joyriders on the buses instead of people who are actually going to essential jobs!”. Seattle, WA 98104. RELATED: Some bus drivers pleading with King County Metro to offer more protection from coronavirus, In a statement, Metro Transit spokesman Jeff Switzer said the new regulations may mean some riders may have to allow for additional travel time: “At-capacity buses are instructed to pass upcoming stops unless a passenger wishes to get off. If you require an interpreter, please call 206-553-3000 and select the interpreter option (Press 1) from the menu when prompted. There are several ways for you to reach us. Responsibilities include the documentation and processing of customer comments received via telephone calls, letters, emails, or in-person; the administration of … Watch as a King County Metro bus driver gets off of his bus and tries to start a fight with a passenger on another driver's bus. Open 8:00 AM to 5:00 PM for fare/pass information and customer comments. It’s standing room only,” he said. King Country Metro bus drivers were not kind after I called them out for this common traffic offense in Seattle. If you have any questions or comments about our service, please don't hesitate to let us know. Many King County services are continually adapting because of the COVID-19 pandemic. She had been a Metro … “There’s nowhere to sit. Please be as complete as possible so that we can identify the location and forward your comments to the appropriate department. Metro Transit does not require part-time applicants to have a CDL to be hired for the bus operator position, but candidates must get a Commercial Driver Permit with Airbrake and Passenger endorsements before entering a training class and starting the training process. Robertson said it doesn’t seem the limits are working on popular routes like his. 1. A form is available at each King County Sheriff’s Office (KCSO) location and on our web site. 32 King County Metro reviews. Robertson said a combination of reduced routes and increased transient riders is leading to overcrowding on Metro Transit buses. Become a certified small business contractor or supplier, Find certified small business contractors and suppliers. Seattle, WA 98104-3856, King Street Center Our staff is ready to assist you. 3. Submit a Customer Contact Form. You may need the bus driver to tap your ORCA card for you, or there might be construction at your bus stop and you need the driver to stop a little ahead of the bus stop. Ask. Essential workers say new regulations and reduced routes are making it harder to get to work on public transit. “If we’re essential workers we should be provided with something as far as transportation,” he said. King County Metro is piloting a series of on-demand services that connect people with transit hubs (often referred to as first/last mile services). Community, News. This office is usually the only office most customers call or visit when they have a commendation, complaint or service request. KSC-TR-0324 King County Metro proposed budget maintains region’s network, looks ahead to future growth. King County Metro has a lot of work ahead and we are gearing up with people and plans to stay on track. The transit agency announced it will lay off 200 part-time bus drivers in early August. Also, if it ever snows, it suddenly becomes very inconvenient to catch many buses and King County Metro does a poor job in notifying you. I'm still going to complain. Or go online and It will take a moment but an interpreter, in the requested language, will join the call. SEATTLE — Grocery store clerk Michael Robertson said he was waiting for his usual bus, the Metro Transit E line, Saturday morning in Seattle when the bus with a marquee showing “essential trips only” drove past him. October 8, 2020 — 1 Comment. 201 S. Jackson St. King County Metro bus driver dies after contracting coronavirus Metro in a statement confirmed the death Thursday of 59-year-old Samina Hameed. How Do I File a Complaint? The supervisor who arrived admitted fault! Metro is giving its frontline staff two cloth face masks to use while on the job, but some drivers … Each agency will update its pages with current information. The Customer Response Office serves as the liaison between King County Metro Transit and the many users of its services. We’re asking for our customers’ patience if an at-capacity bus passes their stop or if a bus that stops to allow passengers to exit looks full.”, Switzer also said the transit agency is adding security personnel, who will be “monitoring designated coaches and terminals where there has been reported crowding or increases in riders who are not reserving transit for essential travel.” His statement continued, “We’re also coordinating with the Healthcare for the Homeless Outreach Taskforce to share information with service providers to give non-destinational riders more information about available resources during the COVID-19 public health crisis.”. “It’s packed. On Metro Transit’s blog, other riders have complained of an uptick in the number of riders who appear to be transients riding the bus for shelter. But drivers can let more people on. Choose the option that works best for you. Robertson wound up taking a $19 Uber ride to get to work on time. News. Legendary Sonics coach wants to help Seattle, if NBA expands, COVID-19 transmission flattening in Washington state after spike, officials say, NBA commissioner: 'Seattle will be at the top of the list', D.J. King County, with more than 1.3 million registered voters, is the largest jurisdiction in the United States to conduct all elections by mail. It's hard to tell so just be sure to be extra early if you're catching a bus that comes once an hour. 201 South Jackson St. All complaints will be entered and tracked in Metro's Customer Relationship Management database. Notifications can be turned off anytime in the browser settings. Robertson wound up taking a $19 Uber ride to get to work on time. Please note that interpreter calls may take longer. King Street Center Seniors and higher-risk customers who need additional assistance can come into the office on Tuesdays from 8:30 AM to 9:30 AM and Thursday from 3:30 PM to 4:30 PM. Most King County offices will be closed on December 25, for Christmas Day. He snapped two pictures of his commute last week, showing riders failing to stand six feet apart. The driver will tell you whether or not they can make your requested exception. Complete this form to report an issue or submit a comment about facilities or equipment such as bus stops, shelters, stations, ticket machines, heaters, lighting, and Park & Rides. Metro and regional transit agencies sign onto APTA health and safety program Nearly 200 languages are covered by the translation line. Not only are we settling into our new structure (shifting from a division to a department), we are hiring more employees, increasing service, working on base expansion, and continuing to create innovative mobility services for our customers. “It just gives me pause because I know it’s unhealthy and not a safe situation at all,” he said. Another person blasted the transit agency for limiting riders while cutting routes. Metro Transit recently unveiled new passenger limits to support social distancing: 12 riders to every 40- foot bus and 18 riders to every 60-foot bus. There’s people standing up and holding onto the railings and there’s people in every seat.”, RELATED: King County Metro bus driver dies after contracting coronavirus. Planning and lost & found calls information Office opened on Tuesday, September.... Uber ride to get to work at Metro use this form to report your with... In Seattle ’ re essential workers say new regulations and reduced routes are making it to! 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